1. Introduction
At FYIRWA TRADING LTD, we strive to ensure customer satisfaction. This Refund and Return Policy outlines the terms under which you can return products and request refunds.
2. Eligibility for Returns
Products may be returned within 30 days of receipt if they are unused, in their original packaging, and accompanied by a receipt or proof of purchase.
3. Return Process
To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
5. Non-Returnable Items
Some items are non-returnable, including but not limited to custom orders and items marked as final sale.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
7. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website.
